At Bingo La Capitale, we understand the importance of providing a seamless and supportive experience for our customers. Our dedicated team is here to help with any questions or concerns you may have.
Customer Support Availability
Our customer support team is available during hall operating hours. You can reach us by phone Monday through Friday, from 12:00 PM to 9:30 PM and on Saturdays from 10:00 AM to 5:00 PM. Please note that our staff may only provide assistance in French during these hours.
Live Chat Support
We do not currently offer live chat support. However, you can reach us by phone or visit the Bingo La Capitale hall during operating hours for assistance with any questions or concerns.
Email Support
Unfortunately, we do not have an email address listed for general customer inquiries. For specific issues related to account management, verification, or technical support, please see our section on Verification and Account Help below.
Help-Centre Access
For a comprehensive list of frequently asked questions (FAQs) and detailed information about our services, including responsible gambling policies and self-exclusion procedures, please visit the Loto-Québec website. You can also find additional resources on their page dedicated to supporting individuals who may be struggling with problem gaming.
Verification or Account-Help Support
For assistance with account-related matters such as login issues, password recovery, or other technical inquiries, you can contact our customer support team by phone during operating hours.
Responsible Gambling Assistance
Loto-Québec offers a dedicated service for individuals who may be struggling with problem gaming. This resource includes self-exclusion programs and confidential help lines. Please visit their website to access these services and additional resources.
Technical Support
For technical issues related to our website, mobile app, or digital platforms, please contact the Loto-Québec support team via phone during operating hours for assistance.
Complaint or Dispute Guidance
In case of a dispute or issue that has not been resolved through our customer support channels, we encourage you to submit your concerns in writing to the relevant authorities. In Québec, this would be the Régie des alcools, des courses et des jeux (RACJ).
Communication Response Expectations
Please note that due to our operational hours and staff availability, response times may vary. However, during operating hours, we strive to provide assistance promptly.
Account-Security Assistance
For any security-related issues or concerns regarding your account information, please contact us by phone during operating hours for immediate assistance.
Mobile and Desktop Support Accessibility
Our website is accessible via desktop browsers and compatible with most mobile devices, including smartphones. However, our live chat support service may not be available on all platforms due to technical limitations.
Multilingual Support
Please note that while we strive to provide information in both English and French, staff assistance during operating hours will primarily be available in French.
Preferred Contact Methods
For immediate assistance with your issue or concern, please contact our customer support team by phone. For more complex issues or general inquiries, visiting the Loto-Québec website for FAQs and resources may be a more suitable option.
By choosing the most suitable support channel for your specific needs, you can rest assured that we are committed to providing assistance in a timely and professional manner.
